CaixaBankin collaboration with Qidaa company specialized in products and services for the senior group, launches a new service aimed at advising and supporting CaixaBank clients in the processing of aid from the Dependency Law.
The service, which can be contracted through FacilitateCaixaBank’s online store, has as its main differentiating factor that it offers a comprehensive support throughout the entire processThat is, it supports the client from the application until a degree is recognized by the Administration.
Specifically, the financial institution assumes the risk in two key moments of the process, such as the beginning, with free initial advice on the viability of obtaining the degree; and during the process, since if you do not obtain the degree The procedures are repeated without additional cost until the degree is granted by the Administration, which is the one who has the authority to do so.
Thanks to this new initiative promoted by CaixaBank, A professional accompanies the client or their trusted person throughout the entire process, guiding them in each phase. In this sense, the client has a direct contact number and is provided with all the necessary information depending on the autonomous community in which the request is made.
Proactive, comprehensive and scheduled support
As the company highlights through a statement, “support is comprehensive, proactive and scheduled.” To do this, two advisory calls or video calls are made and all doubts are resolved, active monitoring is carried out and accompanied by a written summary of each interaction.
This new comprehensive service, ultimately, includes all necessary stepsfrom advice and guidance on the steps to follow to support in the complete electronic processing of the application for the degree of dependency.
Generation +
The promotion of this service is part of the launch, during 2025, by CaixaBank of Generation +a value proposition for the senior segment, which offers a complete range of products and solutions aimed at responding to the challenges posed from the point of view of financial services by the increasing longevity of the population.
The entity thus reinforces its purpose of accompanying clients throughout their lives and promotes the creation of a package of innovative products that provide planning and support for retirement and improvements in the quality of life in the aging stage, both in relation to leisure activities and training as well as healthcare.
