The General Union of Workers (UGT) has denounced the existence of a “black market” for previous appointments in the Public Administration that is preventing citizens from accessing essential services free and efficient.
The union, which has asked the Government for “urgent” measures to solve this problem, has stated that Organized networks and speculators are using ‘bots’ and automated systems to “massively” block available appointments on public service platforms.
Subsequently, These appointments are sold to people who, due to necessity or urgency, are forced to pay for a right that should be freeexplains the union.
“This situation especially affects vulnerable groups and to people who need to carry out immigration procedures, apply for unemployment benefits or manage documents in Social Security,” warns UGT, which considers it “unacceptable” that citizens have to pay to access a public service.
The organization led by Pepe Álvarez indicates that the administration knows that this problem exists and has urged him to take urgent measures to solve it.
🔴 #UGT denounces the black market for prior appointments through bots and automated systems and demands solutions for a more accessible public administration
➡️ The union demands that the Government take urgent measures to eradicate this problem
🔗 Read it here… pic.twitter.com/68GnfNTAnV
— UGT (@UGT_Comunica) October 3, 2025
UGT denounces a system hijacked by speculation
“This black market distorts the principle of equality and makes the lives of thousands of citizens difficult, creating a barrier to basic rights and, ultimately, a feeling of disaffection towards the system,” he argues.
Specifically, UGT has urged the Government to carry out a audit on which public organizations or administrations are being affected by these security breacheshow these security failures occur and the magnitude and total impact they are having.
In addition, it has demanded that the Executive carry out a comprehensive reform of the appointment request systems, including the adoption of more robust security measures, such as advanced ‘Captcha’ or SMS verification systems, to ensure that appointments are requested only by natural persons.
“Until these new systems can be implemented, we immediately demand that appointments be made in the headquarters of the different affected administrations and there is a daily care quota without prior appointment with the desire to prevent violations of essential rights of citizens,” concludes the union.
